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Volunteer Community Advocate

Would you like to support patients and people accessing health and social care services across Lancashire to have the best experience possible?

Yes !

Then our Volunteer Community Advocacy opportunities may be right for you !

You could make a difference by …

Supporting individuals to express their views, enabling them to promote self-advocacy and empowerment and to make informed decisions and get their views heard in matters relating to health and social care issues.

You could be part of a team that offers …

· Support people with a variety of health and social care related issues including but not limited to; accessing mental health services, accessing GP appointments, other health related appointments and accessing social care services

· Supporting with making a complaint regarding NHS and social care etc. which can involve keeping a record of discussions, supporting with letter writing, making telephone calls, and gaining relevant information to enable people to make informed choices

· To accompany our paid Independent Advocates for client visits and appointments

· Support to our ‘pop-up’ advocacy outreach provision and raise awareness of our service in the community

· To co-facilitate awareness sessions in the community

· Support to individuals and make them aware of their rights to statutory advocacy

Who are we looking for?

We are looking for reliable, compassionate, caring, respectful and understanding people who are good communicators to join our volunteer team.

As a volunteer, you will make a real difference and support people to express their views, enabling them to promote self-advocacy and empowerment and to make informed decisions and get their views heard in matters relating to health and social care issues.

You don’t need to be an advocacy expert; empathy matters more than academic qualifications or experience and we are keen to hear from people of all ages and walks of life.

All we ask is that you are keen and able to …

· Complete and submit relevant paperwork and forms

· Keep up to date with relevant legislation

· Attend quarterly supervisions and volunteer meetings with your volunteer manager

· Attend necessary internal and external training sourced and provided by Advocacy Focus

· Be computer literate and have access to emails and Microsoft Teams on a device

· Adhere to our volunteer policies and procedures

· Maintain strict confidentiality

· To commit to 3 or 4 hours a week for a minimum of 6 months

· Travel using public transport or your own vehicle for which you should have a full UK driving licence

· Be vaccinated against Covid 19 in line with government guidance

What you will receive in return …

· Training

· An opportunity to develop your skills and experience in the health and social care sector

· Support and encouragement from our volunteer management team

· Out of pocket expenses

· Testimonials or a reference to support your career progression

· And most of all … a rewarding experience


Quality: We deliver high quality advocacy – we have over 20 years’ experience of providing expert, person-led advocacy.

People: We put people at the heart of everything we do and want to enable them to make positive change in their lives.

Respectful: We are a respectful team – we treat everyone equally and make sure everyone feels valued, respected and listened to.

Trust: You can trust us and know that we will keep your information confidential and safe.

Independent: We are independent of councils and health services and we are on your side.

Learning: We never stop learning – we learn from the people we support, our partners and each other.

You can download the role description and Privacy Notice below. The application form including equal opportunities monitoring opens up as an online form.

To apply, please click the Applications form above and type into the form, including equal opportunities. When filled in, simply click submit to send.

Advocacy Focus The Old Tannery, Eastgate, Accrington, Lancashire BB5 6PW

Although we would like to acknowledge each returned application, as a registered charity, we would prefer to avoid the costs this would incur. Therefore if you have not received a response, please assume you have not been short-listed for an interview.

Thank you for your interest.

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