Fashion Fundraiser raises £1,642 for charities Advocacy Focus and Lancashire Women
On Wednesday, October 16th, Advocacy Focus held an amazing Fashion Fundraiser with Lancashire Women! The event took place at the...
Read MoreOn many occasions, individuals approach Advocacy Focus because they feel unfairly or poorly treated by the NHS or Social Care providers that they have access to.
This service is designed to support anyone who feels they cannot initiate and complete a formal complaint alone.
We can support you through the NHS or Social Care complaints process. You also have the right to be listened to and treated with respect and dignity throughout the process.
We are trained to help people use the NHS complaints process if they wish to complain about:
We can help individuals to make a complaint about their experience with:
Advocacy Focus can help individuals in many ways, even if it is just giving them the confidence to voice their concerns or by pointing them in the right direction of where to complain by using the self-help tools on our website.
Advocacy Focus can support individuals at any stage of the complaints process. We offer the following resources:
Self-Help Guide: In many cases, people do not need an advocate to help them with a complaint, but may benefit from accessing simple to understand information to make things easier. We have a downloadable self-help guide that includes information available about the NHS complaints process, how to make a complaint, writing an NHS complaints letter, and how to access medical records.
Your advocate can:
It is important to understand that your advocate cannot advise or influence your decisions in any way and that they are there to provide you with information and the possible options, not their own opinions. Support can be accessed over the telephone, email or by a face-to-face meeting with an advocate at our drop in’s and can be provided at any stage of the complaints process.
At Advocacy Focus, if a complaint is not resolved in a way that you are happy with, we can help you to take your complaint to an Ombudsman, in the hope that the appropriate regulatory body will hold them to account for their actions.
To request a printed copy of the self-help complaints pack, and for further information about our supportive drop-in sessions please email admin@advocacyfocus.org.uk
Alternatively, you can speak to our friendly team on 0300 323 0965.
Download our Guide to Making an NHS or Social Care Complaint.
Make a referral