Advocacy Coordinator – 37 hours

Fixed Term for 12 months (subject to the continuation of funding)                         

Salary:                                      £22,174 – £25,981 (dependent on experience)

Based at:                                  Altham Head Office (BB5 5BY) for 4 days per week, 1 day from your own home. (NOTE, this is for the first 3-6 months of employment for training purposes. This will be reviewed after 3 months where the option to work more remotely may become available to you)

Reporting to:                           Referral & Triage Manager

Hours:                                      37 hours per week

Our Mission

We help people to achieve the outcomes that matter to them in their lives, by providing high quality advocacy.

Purpose of role

Advocacy Focus is looking to recruit an Advocacy Coordinator to provide support to a variety of service users by phone, email and via our website. Reporting to the Referral and Triage Manager, the successful candidate will take a lead in triaging advocacy referrals from professionals and clients; maintain electronic systems through data inputting and provide advocacy administrative support to the team. The successful candidate will also possess first-rate computer skills, excellent communication and interpersonal skills and customer service experience. An ability to communicate with service users with empathy and understanding is essential, as is the ability to communicate with a range of professionals and clients. They should also possess the skills and experience necessary to input data with a high degree of accuracy.

You can download the role description, application and equal opportunities monitoring forms and privacy notice below:

Please send a copy of your Privacy Policy, Equal Opportunity Monitoring & Application Forms to HR@advocacyfocus.org.uk to be considered for this role.

Alternatively, you can post this to us at Advocacy Focus, Saturn House, Mercury Rise, Altham Business Park, BB5 5BY.

We welcome new candidates to apply and join our growing team. Previous applicants, whilst appreciated, are kindly advised not to reapply.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Advocacy Focus we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Please note that the salary advertised is for full-time hours. If this post is less than 37 hours per week, the salary will be pro-rata.

This vacancy will close when sufficient applications have been received.  Therefore it is advised to complete your application as early as possible to avoid disappointment.

Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.

Please note, that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post.  Therefore only persons who can clearly demonstrate how they meet our person specification criteria in their application will be short-listed.

Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.

Advocacy Focus is committed to fighting racism and other forms of oppression and discrimination. We want to be a great employer for all our staff, regardless of their background or characteristics. We recognise that not everyone is the same and that different people will require different support to fulfil their potential. One thing we can do to work towards that goal is to ensure that our staff team is representative of the diverse communities across our service delivery areas. We particularly encourage applications from men, members of the LGBTQ+ community, those living with a physical or mental disability, and those from an ethnic minority background. 

Reasonable Adjustments: Support is available to candidates with disabilities when applying for vacancies. For more information on reasonable adjustments please contact our Recruitment Team by any of the following methods: 

By telephone 01254 958940

or email hr@advocacyfocus.org.uk 

or write to HR Team, Advocacy Focus, Saturn House, Mercury Rise, Altham Business Park, BB5 5BY

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